Frequently asked questions.. 

What does 'digital paperwork pack mean'?

This means that my packs are sent to you as a digital file for you to download, save, open and print at home, rather than being physical paperwork that is sent through the post. 

Why are digital packs better than paper ones?

Digital packs save a great deal of time and money!

  •  You receive your pack as soon as you pay for it, so there is no need to wait for delivery.

  • You do not need to pay me for the time it would take to print, package and send to you. 

  • You do not have postage costs to pay.

  • You only need to pay once and you can use the pack over and over again, instead of having to order several copies of a paper pack.

  • Some packs. or part of packs, are sent as Word documents, enabling you to edit them to suit your setting, which is not something you could do with a paper pack.

  • You can print what you need, saving wastage and paper. 

I still think I would like a paper pack posting out, is this something you could do?

No. For the reasons listed above, digital packs are the most cost effective way of selling my packs.  I just don't have the time or resources to create professional prints. 

So how do you send your digital pack to me? 

I pay my website provider a monthly fee to send out digital packs instantaneously, so you do not need to wait for me to do it. 

 

Your pack is available as a digital download as soon as you have made your purchase.  If you are on your phone or tablet, it's not advisable to click on this link as your device may not support the pack and you will have wasted your download link. 

In this case, open your emails on your laptop/computer and click on the download link that has also been emailed to you automatically.  This link is valid for 30 days and it will enable you to download the pack straight to your computer, then you can save it to a safe place and use it as many times as you want.  , especially  is a link on the  that you can download immediately to your computer.  If you don't . when you make your purchase and you can download it immediately to your computer.

When will I receive the download link for my pack?

Your paperwork is available for immediate download as soon as you have made your purchase.  You also receive an email with a download link that is valid for 30 days.  

Which email address is the download link for my pack sent to?

If you make your purchase using Paypal, your Paypal email address is the one that is used to send the download link for your pack to you. 

 

If you pay using Stripe (by selecting the Checkout button), then you are able to type in an email address of your choice. 

 

Please ensure your email is correct, otherwise you won't receive the download link to your pack.

 

If you cannot access your Paypal email anymore, do not use this method to pay for your pack as you will also be unable to access the download link for your pack. 

I used my link up trying to save to my phone and now I can't download my pack, so what can I do? 

If this happens, please get in touch with me and provide the following details so that I may resend the download link to you.

 - The pack purchased

 - The date it was purchased

 - Your full name

With this information, I will be able to locate the order and resend the link. Please remember that I also run a childminding business, so I am busy during the day but I usually respond to messages within 48 hours. 

I didn't get round to downloading my pack within the 30 days and the link has expired, what can I do now? 

If this happens, please get in touch with me and provide the following details so that I may resend the download link to you.

 - The pack purchased

 - The date it was purchased

 - Your full name

With this information, I will be able to locate the order and resend the link. Please remember that I also run a childminding business, so I am busy during the day but I usually respond to messages within 48 hours. 

What's the best device to download the pack too?

I always recommend that you download all packs to your computer or laptop, so you can save them in a safe file and access them easily.  Phones and tablets don't always have the space or software to download or view the documents.

How do I pay for my purchase? 

You can pay using a debit or credit card using Stripe by choosing the 'Checkout' button. You will also be asked to enter an email address for the confirmation of the order and the download link to be sent too. 

 

You can also pay using your Paypal account.  Please do not use this option if you cannot access the email account that is connected to your email, as this address is automatically used to send the download link to and there is no way to override this. 

I'm after something specific, but I can't find exactly what I am looking for, so what shall I do? 

If you find yourself in this situation, then please have a nosey at my Bespoke Paperwork section and feel free to get in touch.  From there, we can discuss what you need and I can point you in the right direction or work with you to create something that meets your needs. 

Do you have any paid adverts or affiliated links on your website?

No. All the information I include on my website is done so the best of my knowledge and ability, and as I am sure you can see from my writing style that I am upfront and honest. I have included many links across my websites and some of the companies/organisations I use and I admire, but there are no official affiliations or adverts.

I noticed some of the information on your website is out of date or has changed. What are you going to do about this? 

All the information I include on my website is done so the best of my knowledge and ability and any government references etc. are correct at the time of publication. However, things can also move quickly and sometimes mistakes are made,  so if a situation occurs where you spot something that is no longer relevant or it's incorrect, please feel free to get in touch with me.  The chances are that it's already on my to do list and rectifying it is on my to do list. 

Do you give refunds?

No. As the packs are sent digitally, there is no option to recall or return them.  If you are having difficulties accessing your pack, please get in touch with the following information and I can resend the download link to you. 

 - The pack purchased

 - The date it was purchased

 - Your full name

But I accidentally ordered two identical packs, can I get a refund? 

In this situation, I maybe willing to give a refund for one of the identical packs.  Please get in touch to explain what's happened.  All my packs are available for you to download and keep on your computer, so that you pay once and print as many as you need.  This means that you only need to purchase one of each! 

I have checked my emails and I've not received the one with the download link.

If this happens, there are few things you can do. Firstly, check your junk folder as sometimes they go in there.

The download link is in this email, so you may have just overlooked it.

You may accidentally deleted it, so please check your deleted items folder.

There maybe a typo in your email address.

If you used Paypal, are you still able to access the email account, as the download link is automatically sent to the Paypal email.  

Did you complete your order at checkout?

 

If you're still having difficulties, please get in touch with the following information...

What files are the packs sent as?

The larger packs with more than one document are sent as Zip Files, which contain PDFs and/or Word Documents. 

Smaller packs are sent as single Word Documents or PDFs.

Can I download the packs to my phone or tablet? 

This depends on your device and whether or not they have the space and software to open Zip Files, PDFs or Word Documents. 

If you have a modern smart phone or table, it's likely that you are are able to download the simpler packs that consist of one straightforward PDF, but this will depend on the capabilities of your device. 

 

It's highly unlikely that your device will be able to download Zip files successfully and you are unlikely to be able to download Word Documents to your phone or tablet.

 

If you have an app like Pages on your iPhone or iPad, you maybe able to open the document, but the formatting may be wrong and it won't look right.

 

Taking all this into consideration, this is the reason I continue to recommend that you download your pack to you laptop or computer. This makes it much easier to save it to a safe file, from where you can access the pack whenever you like. 

Can I edit the pack and add my own logo to it?

This will depend on the pack that you purchase. If a pack contains a Word document, then you are able to use Microsoft Word, to edit it yourself. This will allow you to make any necessary changes so that it's pertinent to your setting as well as being able to change the overall look and add your own logo if you wanted too.

If a pack contains a PDF document, then this is not an editable document and it is ready to print.  For example, documents such as posters or the Curriculum Guide are like this as there is no need to change them. 

Can I share your pack with my friend so we can split the cost?

No. All my work is copyrighted and all my packs are only intended for use by the person who purchases them for use in their their own setting.  I obviously cannot see if you have shared the pack outside of your setting, but when you become a customer, I put my trust in you that you will support a small business and direct your friend to my website so that they can purchase their own copy of the pack.  Previously, some or my copyrighted work has been shared on social media and if it is evident that this has happened, I will take appropriate action to stop it being shared without my consent.

I don't have a printer, so how can I print the pack off? 

Depending upon the pack you purchase and what you're using it for within your setting, you maybe able to view it on your computer or laptop instead of printing it off.

If it's a document that you need printing, then drop me a courtesy email and I will grant permission for the document to be forwarded to someone outside your setting, who will be able to print it for you.

If you are often finding yourself stuck without a printer, then I would recommend in investing in the best one you can afford. Personally, I use a HP printer with the HP Instant Ink Service and I think it's great. There's a range of packages to suit your budget, the ink is posted out to you and you can recycle your cartridges too and it can save a small fortune! 

I've opened my pack on my device, but it doesn't look right. What can I do? 

In the first instance, it's recommended you download your pack to a computer or laptop as a phone or tablet may not have the space or software to open or view the documents. If you've already used your download link on your phone or tablet, please get in touch with the following information and I can resend the link, so you can try again.

 - The pack purchased

 - The date it was purchased

 - Your full name

If you are still having difficulties, then check you are opening the document in its original form.  For example, don't try and open a PDF as a Word document as the formatting will be off and it will not be displayed properly.  

I'm interested in becoming a childminder, please can you help me get started? 

If this is your question, please head straight to the section of my website entitled, 'Are you thinking about becoming a childminder?', where you will find lots of useful information and sign posts to help you. 

Do you retain my personal details? 

Your email address is needed so that the download link can be sent to you. But I do not personally collect your data or intentionally add you to my email account's address book or mailing list. For further information on this, please see my Privacy Policy

I cannot find an answer to my question, so what can I do next? 

If this is the case, please feel free to get in touch with me and I will do what I can to help. 

Are you an early years expert? 

Nope! I'm a regular human; a mum, wife, childminder, former teacher and now creator of practical and useful paperwork using my own experiences. Please see the About section!