This Refunds & Returns Policy explains how refunds, replacements and order issues are handled for both digital and printed products. By purchasing from this website, you agree to the terms below.

 

Payment Methods

All payments made through this website are processed securely via PayPal and Stripe.
These trusted payment providers handle your transaction safely and do not share your card details with me.

Any issues relating to payment authorisation or card verification must be resolved directly with PayPal or Stripe.


 Digital Products (Downloads)

Digital products are non‑refundable.
This is standard practice because digital files cannot be “returned” once downloaded.

 What I can do

If your download link:

• expires
• is accidentally used on the wrong device
• fails due to a technical issue
• is lost

You can contact me and I will happily resend your download link.

 What I Cannot Refund

Just to clarify, refunds cannot be given for:

• downloading to an unsuitable device (e.g., phone instead of computer)
• inability to locate files on your device
• lack of compatible software (e.g., no Microsoft Word)
• formatting issues caused by your device or apps
• accidental deletion of files
• misunderstanding of file types (PDF, Word, ZIP)
• failure to read the Digital Downloads Policy before purchase

You are responsible for downloading to a suitable device and having the correct software installed.

Printed Products

Printed products are created through a professional UK printing partner and checked for quality before dispatch.
 

Packaging & Delivery

• All printed items are sent in secure, protective packaging suitable for transit.
• Orders are shipped via Royal Mail 48‑hour Tracked, allowing confirmation that your parcel has been delivered.
• Postage is calculated automatically at checkout through the Wix website.
• To avoid storing a large variety of packaging sizes, larger orders may be split into multiple parcels so each item can be packed safely using available materials.


Replacements

You may request a replacement if:

• your order arrives damaged
• the wrong item is sent
• there is a printing error
• the product is faulty

Please contact me within 7 days of delivery with clear photos of the issue.
 

Non‑Returnable Items

Refunds or returns cannot be offered for:

• change of mind
• accidental ordering of the wrong product
• minor colour variations due to printing processes
• wear and tear from normal use
• damage caused after delivery
• incorrect storage or handling

Printed items are produced to order, so returns for non‑faulty products are not possible.


Order Issues

If something goes wrong with your order, please get in touch. I will always do my best to resolve issues quickly and fairly.


Responsibility for Technology

You are responsible for ensuring:

• your device is suitable for the file type
• you have the correct software (e.g., Microsoft Word)
• you download to the correct device
• you save your files somewhere easy to find
• you keep a backup of editable documents
• you unzip ZIP folders correctly
• you understand the difference between PDFs, Word documents and ZIP files


I cannot take responsibility for issues caused by:

• unsupported devices
• incompatible apps
• incorrect downloading
• lost files
• accidental deletion
• formatting changes caused by non‑Word software
• device limitations I cannot see or troubleshoot

Please read the Digital Paperwork Policy before purchasing.


Changes to This Policy

This Refunds & Returns Policy may be updated occasionally to reflect changes in products, processes or legal requirements. The latest version will always be available on this page.