This Refunds & Returns Policy explains how refunds, replacements and order issues are handled for both digital and printed products. By purchasing from this website, you agree to the terms below.

 

Payment Methods

​You can now pay using a wide range of secure payment methods, including Stripe, PayPal, Apple Pay, Google Pay, Clearpay, Klarna, and other digital wallets supported through Wix Payments. This gives you the flexibility to choose whichever option works best for you.

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Card Payments (Stripe / Wix Payments)

If you select the Checkout button, you can pay securely using a debit or credit card. You’ll be asked to enter an email address so your order confirmation and download link can be delivered straight to your inbox. Please make sure this email address is accessible to you, as all digital files are sent electronically.

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Digital Wallets (Apple Pay & Google Pay)

If your device supports Apple Pay or Google Pay, these options will appear automatically at checkout. They allow you to complete your purchase quickly using the payment details already stored on your device.

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Buy Now, Pay Later (Clearpay & Klarna)

You can also choose Clearpay or Klarna at checkout if you prefer to spread the cost. These services are handled entirely by their own platforms, and you’ll be redirected to complete the instalment setup securely.

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PayPal

You can still pay using your PayPal account. Please only select this option if you have access to the email address linked to your PayPal profile. PayPal automatically sends your order confirmation and download link to that email, and there is no way to override or change it during the purchase

Any issues relating to payment authorisation or card verification must be resolved directly with the third party vendor.


 Digital Products (Downloads)
Digital products are non‑refundable.
This is standard practice because digital files cannot be “returned” once downloaded.

 What I can do

If your download link:

• expires
• is accidentally used on the wrong device
• fails due to a technical issue
• is lost

You can contact me and I will happily resend your download link.

 What I Cannot Refund

Just to clarify, refunds cannot be given for:

• downloading to an unsuitable device (e.g., phone instead of computer)
• inability to locate files on your device
• lack of compatible software (e.g., no Microsoft Word)
• formatting issues caused by your device or apps
• accidental deletion of files
• misunderstanding of file types (PDF, Word, ZIP)
• failure to read the Digital Downloads Policy before purchase

You are responsible for downloading to a suitable device and having the correct software installed.

Printed Products
Printed products are created through a professional UK printing partner and checked for quality before dispatch.
 

Packaging & Delivery
• All printed items are sent in secure, protective packaging suitable for transit.
• Orders are shipped via Royal Mail 48‑hour Tracked, allowing confirmation that your parcel has been delivered.
• Postage is calculated automatically at checkout through the Wix website.
• To avoid storing a large variety of packaging sizes, larger orders may be split into multiple parcels so each item can be packed safely using available materials.


Replacements
You may request a replacement if:

• your order arrives damaged
• the wrong item is sent
• there is a printing error
• the product is faulty

Please contact me within 7 days of delivery with clear photos of the issue.

 

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Postage Costs for Returned Items
If an item needs to be returned, for example the wrong one has been sent, then you will be reimbursed for the postage cost.

 

As a small business, there is no option to provide pre-pay returns labels, so you will need to post the item, gain proof of postage and sent that to me to action a reimbursement. 

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Non‑Returnable Items
Refunds or returns cannot be offered for:

• change of mind
• accidental ordering of the wrong product
• minor colour variations due to printing processes
• wear and tear from normal use
• damage caused after delivery
• incorrect storage or handling

Printed items are produced to order, so returns for non‑faulty products are not possible.
 

Order Issues
If something goes wrong with your order, please get in touch. I will always do my best to resolve issues quickly and fairly.


Responsibility for Technology
You are responsible for ensuring:

• your device is suitable for the file type
• you have the correct software (e.g., Microsoft Word)
• you download to the correct device
• you save your files somewhere easy to find
• you keep a backup of editable documents
• you unzip ZIP folders correctly
• you understand the difference between PDFs, Word documents and ZIP files


I cannot take responsibility for issues caused by:

• unsupported devices
• incompatible apps
• incorrect downloading
• lost files
• accidental deletion
• formatting changes caused by non‑Word software
• device limitations I cannot see or troubleshoot

Please read the Digital Paperwork Policy before purchasing.


Changes to This Policy
This Refunds & Returns Policy may be updated occasionally to reflect changes in products, processes or legal requirements. The latest version will always be available on this page.